Use pesos, as this is the Mexican currency. Some places accept dollars, but will give you a bad exchange rate. To get pesos, go to an official bank ATM in the pueblo (Bancomer, Santander, Scotiabank, etc). Do NOT use the ATMs on the beach road, as these will charge you high fees and might have compromised security. Also, when the ATM asks you if you accept their exchange rate, press "no". The peso to US dollar exchange rate is usually about 18 pesos to 1 dollar.
Chedraui supermarket is very close to the entrance to Aldea Zama---just a bit toward the pueblo on Boca Paila Road. This supermarket has just about anything you could ever want, similar to a Walmart. Remember a bag of ice for your cocktails! You can get pesos from the official bank ATMs inside. Also, within easy walking distance from the residence is Fresh Market, which has a variety of basics. Next to Fresh Market is a pharmacy that has many medicines available for purchase without a prescription.
Although tipping is not as expected in Mexico as it is in the US and some other countries, it is no less important. The hardworking bar tenders, waiters, maids, bathroom attendants, tour guides, etc. make very little in wages, and depend on their tips to survive. Get lots of small bills and tip often, even if only a few pesos. We usually tip 40 pesos for a couple of cocktails, 80 pesos a day for the cleaning staff, 15% at restaurants, 15% for a tour operator or spa service provider, round up for a taxi driver, and don't forget to tip bathroom attendants and grocery store baggers 5 or 10 pesos.
Laundry service in Tulum is very reasonable. We have spent around $10 USD for a week's worth of laundry. We use Burbuclean in town on Satelite Sur, if we have a car. There is also Clean Laundry within the Aldea Zama neighborhood, which is walkable. Drop off in the morning and pick up the next day.
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